Company Description:
Bender Consulting Services, Inc. (BCS) is a for-profit, technology consulting firm that focuses on employing technology professionals with disabilities. Our President and CEO, Joyce A. Bender, received the 1999 President's Award, the highest honor bestowed by the President of the United States upon an American who furthers the employment and empowerment of people with disabilities.
Contact HR at 412-446-4447. Resumes can be submitted by email at resume@benderconsult.com or fax at 412-787-7178.
Entry-Level Help Desk
Position Description:
- Provide technical assistance over the phone, by diagnosing and troubleshooting a full range of IT-related issues; including desktop and laptop hardware, commercial off-the-shelf software, custom applications, and networking-related problems.
- Respond to incoming customer calls, analyze events and information, diagnose cause of problem, and resolve the technical problem by advising the customer.
- Dispatch technical calls that cannot be resolved on first level problems to the proper support area.
- Document and log all pertinent call information (customer info, nature of problem, solution, etc.) via call tracking software.
- Stay up to date with all systems and tools used in diagnosing and correcting customer IT problems.
- Stay up to date with the customer computing environment (hardware, software, and supported applications).
- Support multiple networking protocols (specifically TCP/IP and Ethernet), and support multiple versions of commercial software products such as MS Office, MS Exchange, Web browsers, etc.
- Follow up on unresolved customer issues.
- Provide callers with information on overall computer environment status (outages, system performance issues, up changes, etc.).
Qualifications:
- Bachelor's degree in Computer Science, Information Science, or the equivalent is preferred. An Associate's degree or equivalent technical training will be considered. Microsoft, Novell, or A+ certification will also be considered.
- Customer service oriented.
- Knowledge of PC hardware/software, including internal and peripheral equipment.
- Prefer experience with Unix, Windows 2000 or NT, MS Office, and other standard desktop applications.
- Technical knowledge coupled with effective oral communication skills are a must.
- Excellent verbal and written communications skills.
- Self-motivated with the ability to work independently, as well as in a team environment, with a professional attitude.
Entry-Level Help Desk needed in the following locations: