Company Description:
Bender Consulting Services, Inc. (BCS) is a for-profit, technology consulting firm that focuses on employing technology professionals with disabilities. Our President and CEO, Joyce A. Bender, received the 1999 President's Award, the highest honor bestowed by the President of the United States upon an American who furthers the employment and empowerment of people with disabilities.
Contact HR at 412-446-4447. Resumes can be submitted by email at resume@benderconsult.com or fax at 412-787-7178.
Entry-Level Help Desk
Position Description:
- Assist users by troubleshooting hardware and software problems.
- Respond to incoming phone calls.
- Monitor trouble tickets in the queue.
- Assist users with passwords, e-mail, and printer problems.
- Escalate unresolved problems to 2nd level support.
Qualifications:
- Bachelor's degree in Computer Science, Information Science, or the equivalent is preferred. An Associate's degree or equivalent technical training will be considered. Microsoft, Novell, or A+ certification will also be considered.
- Customer service oriented.
- Knowledge of PC hardware/software, including internal and peripheral equipment.
- Excellent verbal and written communications skills.
- Self-motivated with the ability to work independently, as well as in a team environment, with a professional attitude.
Entry-Level Help Desk needed in the following locations:
- Washington, DC
- Pittsburgh, PA
- Dallas/Ft. Worth, TX
- Las Vegas, NV
- Norwich, CT
- Evansville, IN