Company Description:
Bender Consulting Services, Inc. (BCS) is a for-profit, technology consulting firm that focuses on employing technology professionals with disabilities. Our President and CEO, Joyce A. Bender, received the 1999 President's Award, the highest honor bestowed by the President of the United States upon an American who furthers the employment and empowerment of people with disabilities.
Contact HR at 412-446-4447. Resumes can be submitted by email at resume@benderconsult.com or fax at 412-787-7178.
Entry-Level Network Analyist
Position Description:
- Use standardized tools to monitor wide-area networks in a multi-client environment and respond to alarms according to documented standard operating procedures.
- Receive inbound telephone calls from Network Engineering Services and other personnel, obtain status of network events, and route calls and tickets appropriately.
- Open, maintain, and close tickets on internal and external ticketing systems.
- Take initial problem ownership for many clients, requiring limited technical expertise.
- Escalate events to Tier II Network Analysts according to Standard Operating Procedures.
- Partner with Tier II Network Analysts to learn the more advanced technical troubleshooting methodologies of WAN support.
Qualifications:
- Bachelor's degree in Computer Science, Information Science, or the equivalent is preferred. An Associate's degree or equivalent technical training will be considered.
- First and second level technical certification in WAN/LAN field desirable.
- Good understanding of LAN/WAN concepts, including TCP/IP.
- Basic understanding of the concepts of HP Openview, various ticketing systems, including Remedy, AHD, TSO (Infoman).
- Knowledge of Lotus Notes/multiple databases.
- Excellent telephone/customer service skills.
- Excellent organizational and verbal/written communication skills.
- Self-motivated with the ability to work independently, as well as in a team environment, with a professional attitude.
- Flexibility is required due to possible rotating shift work.
Entry-Level Network Analyist needed in the following locations:
- Washington, DC
- Pittsburgh, PA
- Las Vegas, NV