Job Title: Cuban/Haitian Program Processing Caseworker
Organization: Church World Service, Inc.
Location: Miami
Salary: $28,800 to $32,000 based on working 35 hours per week
FT Regular
 
Job Description:
Primary Purpose:
To perform the initial processing and orientation of refugees upon their
release to Church World Service. This position will be required to work on
the weekends.
 
Essential Duties:
 Interviews incoming clients.
 Performs all clerical work relating to the processing and maintenance of
case files such as: preparation of the US Government intake document during
initial interview as per requirements; preparation of the I-765; preparation
of arrival and release list for OIA; preparation of memos and other
correspondence related to the case.
 Transports clients from port of detention (Krome Detention Center, Miami
International Airport, Port of Miami, or other DHS holding facilities) to
CWS/IRP Miami Office, and to and from the hotel and to Miami International
Airport as needed.
 Handles emergencies and/or direct services needs such as illness, changes
in plans, food and/or clothing distribution, transportation to and from
medical and INS appointments, etc.
 Verifies sponsors information or assists the refugees in contacting
potential sponsors.
 Assists the supervisor in the process of case follow-up by phone or in
person for pending resettlement cases at the hotel.
 Assists the Supervisor in the preparation of the statistical reports.
 Performs other related duties as requested by Program Administrator and/or
Supervisor.
 Is on-call during weekends and after hours when required.
 
Qualifications:
Education:
High school diploma or equivalent. Some college preferred.
 
Experience:
Minimum of one years previous work experience in refugee or
immigrant-related services, providing familiarity with US refugee and/or
immigration issues and terminology. Experience working with church-based
organizations or other direct social service providers preferred.
 
 
Competencies:
Communications: Listen carefully to assure clear understanding of
instructions and requests. Communicate detailed and/or technical
information clearly, in writing and orally. Ask appropriate questions in
seeking explanations needed to perform job. Promote transparency of
information by sharing relevant information with staff and other
stakeholders. Understand staff roles and procedures and prepare standard
reports to track job progress or activities. Anticipate constituent needs
and interests and take proactive steps to respond to them. Understand and
is able to use appropriate technology to communicate with others inside and
outside CWS. Respect and maintain confidentiality of sensitive information
within parameters defined by supervisor and/or CWS policy.
 
Constituent Relationships: Understand who stakeholders are and be responsive
to their needs. Facilitate interactions and serve as a resource in
relations with stakeholders. Recognize and be sensitive to issues of
concern to stakeholders. Recognize and be sensitive to cultural, ethnic and
religious issues.
 
Job Knowledge: Understand the mission and values of CWS and faith-based
organizations and how they apply to their work and relationships with
others. Understand the work performed and how it supports CWS in achieving
its goals. Knows a broad range of information regarding specific program or
department and use that knowledge to perform effectively and independently.
Applies a depth of knowledge within area of responsibility to implement
assigned activities. Able to use and willing to expand learning of
applications or technology to perform job duties. Maintain and improve the
skills and knowledge needed to be effective in performing job
responsibilities. Interpret CWSs policies and procedures for staff and
stakeholders, keeping the human side in sight.
 
Leadership: Accept accountability for assigned activities and adapt work
style to perform independently or within a team. Model behaviors that are
consonant with the mission and values of CWS in work activities and
relationships. Demonstrate sound judgment in performing all duties.
Recognize and use individual strengths to enhance work performance.
Recognize areas of weakness and seek assistance to improve performance.
Take initiative within area of responsibility. Facilitate the use of skills
and resources within CWS. Contribute ideas for implementing CWSs vision
and strategic plan.
 
Problem Solving: Identify problems in procedures that affect program work
and recommend changes in systems or procedures to address them, then
implement approved changes. Understand and apply knowledge of the context
in which CWS works, including global trends, issues, and the ecumenical
movement. Exercise creativity in resolving problems and trying new ways of
doing things. Know how and when to apply technical solutions to problems.
Share results of problem solving experiences with others. Remain flexible
in responding to organizational priorities.
 
 
Program Planning and Management: Anticipate work flow and take proactive
steps to balance work priorities. Understand the desired outcome of
assigned work and how it supports CWSs work. Gather, analyze and make use
of information and resources necessary to complete work. Set and
communicate deadlines and priorities. Successfully balance multiple
activities, in support of program or departmental goals. Manage contacts
with internal and external stakeholders to ensure flow of information and
coordination of efforts. Verify the accuracy and quality of own work and
the work of others. Contribute ideas to effectively implement program plans
and activities. Keep other informed of work progress and any problems
encountered. Assist others to complete priority work, or step in to handle
work in their absence.
 
Resource Building and Stewardship: Recognize resource building potential in
all interactions and be responsive and professional in providing
information. Promote CWSs mission, programs and services with stakeholders
to assure continued support. Use financial and material resources provided
by CWS to their best advantage, including business equipment and supplies.
Demonstrate concern for natural resources in carrying out work activities.
Make the most of own time and resources to maximize stewardship to CWS.
Respect one another and relationships with staff, supervisors and managers.
Prepare reports on program status relative to budget and finances.
 
Teamwork: Understand what a team is and what it does. Demonstrate a
willingness to work on a team. Understand own role on the team and how it
fits in to the overall results to be produced. Promote effective
interactions among team members and facilitate group discussion.
Participates in identifying and establishing work needs and time lines for
completion. Keep team leader and members informed of work status.
Demonstrate awareness of what other teams do and how their work affects own
team. Recognize and respect the importance of work performed by colleagues.
Understand organizational priorities and is willing to set aside own tasks
to assist others to complete high priority tasks.
 
Other Skills:
Computer literacy, using word processing and database applications. Fluent
in Spanish.
 
 
How to Apply:
Send Resume to: Church World Service
Attention: Karen de Lopez
P.O. Box 968
Elkhart, IN 46515
or fax to 574/266-0087
or e-mail to cwshr@churchworldservice.org
Application Deadline: April 7, 2008
 
Organization Web Site: www.churchworldservice.org
 
Email replies to: cwshr@churchworldservice.org