Job Title: Boston Family Help Desk Manager
Organization: Project HEALTH
Location: Boston, MA
Salary: commensurate with experience
FT Regular
 
Job Description:
Description:
Project HEALTH works to break the link between poverty and poor health by
mobilizing college students to provide sustained public health interventions
in partnership with urban medical centers, universities, and community
organizations. Project HEALTH volunteers run clinic-based Family Help Desks
to address families unmet resource needs by connecting them with government
and community resources. Project HEALTH now has sites in Boston, Baltimore,
Chicago, New York, Providence, and Washington D.C.
 
Project HEALTH is seeking a highly effective candidate to contribute his/her
energy, passion, and skills to the growing management team of Project
HEALTHs Boston Site. This position will be based out of Boston Medical
Centers Department of Pediatrics and oversee a team of volunteers serving
families in two clinical sites within the Department. The ideal candidate
will have exceptional communication skills and will ensure mutual respect
and understanding among families, volunteers, and providers.
 
This position provides an opportunity to help realize Project HEALTHs
potential during a critical phase in our organizational development. To this
end, the Family Help Desk Manager must be highly organized and able to
manage multiple priorities effectively, as well as have the ability to
identify, initiate, and implement innovative solutions that will enable
Project HEALTH to realize its vision for quality and growth.
 
This is a full-time position with a minimum two-year commitment reporting to
the Boston Site Director. Key responsibilities of the Family Help Desk
Manager include:
 
Provide Case Management Oversight & Ensure High-Quality Service Delivery
 Assist in developing client intake protocols and guidelines for
volunteers caseload responsive to complexity of clients needs;
 Conduct weekly review of each volunteers case load to ensure appropriate
resource referrals, including proper identification of cases requiring
referral to legal and/or social work services;
 Monitor and facilitate volunteers communication with the health care team
regarding clients;
 Observe and evaluate volunteers performance at the Family Help Desk;
 Audit active and inactive cases to ensure volunteer training goals and
objectives are met; and
 Ensure compliance with performance and reporting standards as defined by
Project HEALTH.
 
Ensure Strong Clinic & Partner Relationships
 Ensure effective integration of Family Help Desk into clinical sites,
including overseeing clinic communication and referrals to the Desk,
volunteers use of the electronic medical record, etc.;
 Participate as a full member of the clinic team, including participating
in team meetings;
 Oversee referrals and other communication with community- and
hospital-based service providers, including the Medical-Legal Partnership
for Children; and
 Manage limited client caseload to ensure (1) continuity of Family Help
Desk services during breaks in the academic calendar and (2) appropriate
management of complex Family Help Desk cases.
 
Volunteer Training and Coaching
 Work with Boston Site Director in developing and implementing volunteer
training curriculum, focusing on program operations and Desk protocols
 Collaborate with Family Help Desks volunteer leadership in assessing
outcomes data and identifying and implementing program innovations
Additional Qualifications:
 B.A. or B.S. required; advanced degree in related field preferred
 Demonstrated experience successfully managing a team of young staff or
volunteers
 Experienced professional, with strong track-record working with community
agencies and/or performing case management in clinic or other setting
 Exceptional communication and interpersonal skills, self-direction,
flexibility, and leadership abilities
 Strong interest and experience in working with and developing emerging
leaders
 Ability to interact effectively with multi-disciplinary team members
 
 
How to Apply:
Please submit a resume, cover letter, writing sample, and list of three
references to Stephanie Gould, Project HEALTH Administrative Assistant,
gould@projecthealth.org. Applications reviewed on a rolling basis.
Organization Web Site: www.projecthealth.org
 
Email replies to: hiring@projecthealth.org