Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!

 

ACS is located at the corner of NE 181st Avenue and Sandy Blvd., just north of the I-84 interchange and conveniently located on the #12 busline. Benefits are available beginning the first day of the month following 90 days of employment. The next training will begin March 10, 2008, lasting for five weeks and takes place from 5:00 AM - 1:30 PM, before agents begin their regular schedules. ACS is a drug-free workplace and requires all applicants to successfully complete a drug test prior to hire, and a criminal background check is also required prior to beginning work. To learn more please apply online at http://www.acs-inc.com/ under our Portland Customer Care Assistant position found in the “Career Opportunities” section of our website.

 

Must have the following:

 

§         1 year customer service or office experience preferred

§         H.S. Diploma or G.E.D.

§         18 years or older

§         Typing skills 25 wpm

 

Job duties performed:

 

§         Using a computerized system, responds to customer inquiries in a call center environment.

§         Responds to telephone inquiries and complaints using standard scripts and procedures.

§         Gathers information, researches/resolves inquiries and logs customer calls.

§         Communicates appropriate options for resolution in a timely manner.

§         Informs customers about services available and assesses customer needs.

§         All other duties as assigned.

 

ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.