Job Title: Cuban/Haitian Program Caseworker
Organization: Church World Service
Location: Lancaster, PA
Salary: 24,670 - 25,800
FT Regular
 
Job Description:
Primary Purpose:
The Cuban/Haitian Program Caseworker provides orientation and on-going case
management services to family reunion and free case Cuban and Haitian
entrants resettled through the Cuban/Haitian Program.
 
Essential Duties:
 Provides cultural and program orientation and information to newly
arrived clients, including information regarding rights and
responsibilities, as well as federal and local services available to
clients.
 Secures housing for clients that is decent, safe, and sanitary.
 Furnishes apartments with donated beds, sofas, tables, chairs,
refrigerators, etc. in preparation for arrival of new clients. .
 Meets new arrivals at airport; transports to new apartment.
 Provides on-going case management to clients according to the terms
of the Cooperative Agreement with Department of Homeland Security.
 Assists clients in obtaining Social Security cards and other
necessary documentation.
 Provides referrals to social service providers and government
agencies; schedules appointments.
 Regularly interprets between English and Spanish to assist clients
in the resettlement process.
 Transports clients to various appointments to fulfill service
requirements.
 Prepares Resettlement and Employment Plans in consultation with each
client.
 Requests payments for direct client assistance and emergency
assistance as needed.
 Conducts home visits to clients as required, paying special
attention to cases that include minors.
 Maintains an orderly case file for each case and fulfills
programmatic documentation requirements.
 Assists the Lancaster Director in preparation of required reports.
 Performs other related duties as requested.
 Works evening and/or weekend hours on occasion as required, often on
short notice.
 
 
Qualifications:
Education:
High School graduate or equivalent. Some college preferred.
 
Experience:
The successful candidate must have a minimum of one years previous work
experience in refugee or immigrant-related services, providing familiarity
with U.S. refugee and/or immigration issues and terminology. Experience
working with churches or church-based organizations is preferred. A
background in case management or social work is desirable.
 
 
Competencies:
Communications: Listen carefully to assure clear understanding of
instructions and requests. Communicate detailed and/or technical
information clearly, in writing and orally. Ask appropriate questions in
seeking explanations needed to perform job. Promote transparency of
information by sharing relevant information with staff and other
stakeholders. Understand staff roles and procedures and prepare standard
reports to track job progress or activities. Anticipate constituent needs
and interests and take proactive steps to respond to them. Understand and
is able to use appropriate technology to communicate with others inside and
outside CWS. Respect and maintain confidentiality of sensitive information
within parameters defined by supervisor and/or CWS policy.
 
Constituent Relationships: Understand who stakeholders are and be responsive
to their needs. Facilitate interactions and serve as a resource in
relations with stakeholders. Recognize and be sensitive to issues of
concern to stakeholders. Recognize and be sensitive to cultural, ethnic and
religious issues.
 
Job Knowledge: Understand the mission and values of CWS and faith-based
organizations and how they apply to their work and relationships with
others. Understand the work performed and how it supports CWS in achieving
its goals. Understand how to work multiculturally with sensitivity and
integrity. Knows a broad range of information regarding specific program or
department and use that knowledge to perform effectively and independently.
Applies a depth of knowledge within area of responsibility to implement
assigned activities. Able to use and willing to expand learning of
applications or technology to perform job duties. Maintain and improve the
skills and knowledge needed to be effective in performing job
responsibilities. Interpret CWSs policies and procedures for staff and
stakeholders, keeping the human side in sight.
 
Leadership: Accept accountability for assigned activities and adapt work
style to perform independently or within a team. Model behaviors that are
consonant with the mission and values of CWS in work activities and
relationships. Demonstrate sound judgment in performing all duties.
Recognize and use individual strengths to enhance work performance.
Recognize areas of weakness and seek assistance to improve performance.
Take initiative within area of responsibility. Facilitate the use of skills
and resources within CWS. Contribute ideas for implementing CWSs vision
and strategic plan.
 
Problem Solving: Identify problems in procedures that affect program work
and recommend changes in systems or procedures to address them, then
implement approved changes. Understand and apply knowledge of the context
in which CWS works, including global trends, issues, and the ecumenical
movement. Exercise creativity in resolving problems and trying new ways of
doing things. Know how and when to apply technical solutions to problems.
Share results of problem solving experiences with others. Remain flexible
in responding to organizational priorities.
 
Program Planning and Management: Anticipate work flow and take proactive
steps to balance work priorities. Understand the desired outcome of
assigned work and how it supports CWSs work. Gather, analyze and make use
of information and resources necessary to complete work. Set and
communicate deadlines and priorities. Successfully balance multiple
activities, in support of program or departmental goals. Manage contacts
with internal and external stakeholders to ensure flow of information and
coordination of efforts. Verify the accuracy and quality of own work and
the work of others. Contribute ideas to effectively implement program plans
and activities. Keep other informed of work progress and any problems
encountered. Assist others to complete priority work, or step in to handle
work in their absence.
 
Resource Building and Stewardship: Recognize resource building potential in
all interactions and be responsive and professional in providing
information. Promote CWSs mission, programs and services with stakeholders
to assure continued support. Use financial and material resources provided
by CWS to their best advantage, including business equipment and supplies.
Demonstrate concern for natural resources in carrying out work activities.
Make the most of own time and resources to maximize stewardship to CWS.
Respect one another and relationships with staff, supervisors and managers.
Prepare reports on program status relative to budget and finances.
 
Teamwork: Understand what a team is and what it does. Demonstrate a
willingness to work on a team. Understand own role on the team and how it
fits in to the overall results to be produced. Promote effective
interactions among team members and facilitate group discussion.
Participates in identifying and establishing work needs and time lines for
completion. Keep team leader and members informed of work status.
Demonstrate awareness of what other teams do and how their work affects own
team. Recognize and respect the importance of work performed by colleagues.
Understand organizational priorities and is willing to set aside own tasks
to assist others to complete high priority tasks.
 
Other Skills:
Fluency in both Spanish and English is required, along with good verbal and
written communication skills in both languages. The successful candidate
must be computer literate, with proficiency in MS Office (Excel, Word, and
Access) and internet applications. A valid drivers license is also
required, along with the ability to move furniture and donations.
 
 
How to Apply:
Send Resume to: Church World Service
Attention: Karen de Lopez
P.O. Box 968
Elkhart, IN 46515
or fax to 574/266-0087
or e-mail to cwshr@churchworldservice.org
Deadline: Received by July 18, 2008
 
Organization Web Site: www.churchworldservice.org/employment/
 
Email replies to: cwshr@churchworldservice.org