BENDER CONSULTING SERVICES, INC.
Providing consulting in technology and creating employment opportunities for all people with abilities
E-mail address: resume@benderconsult.com
Telephone Number: 412-446-4447
Fax: 412-787-7178
Location: Columbia, South Carolina
Specialty Area(s): Information Technology
Experience Level: Entry-Level
Company Description:
Bender Consulting Services, Inc. is a for-profit company that focuses on employing professionals with disabilities in the areas of information technology, finance/accounting, human resources, engineering, and general business. Our President and CEO, Joyce A. Bender, is the host of the international talk radio show, Disability Matters with Joyce Bender. She received the 2003 Bush Administration New Freedom Initiative Award, and the 1999 President’s Award, the highest honor bestowed by the President of the United States upon an American who furthers the employment and empowerment of people with disabilities. For more information, please visit us on the World Wide Web at: www.benderconsult.com.
Position Description:
Responsibilities include the following:
· Use software, hardware, and network tools to troubleshoot, identify, and diagnose problems affecting performance (network connectivity, communication, workstation, and application problems) by phone and on-site in a UNIX environment.
· Serve as contact for users to obtain clarification of these problems and provide resolution for system failures or degradation.
· Document system errors, problem calls, software, hardware, and communication failures using an on-line log.
· Handle customer concerns and inquiries, and ensure that the customer receives a rapid, professional, and accurate response to any questions or problem by resolving it directly or directing the call to the appropriate group.
Qualifications:
· Bachelor’s degree in Computer Science, Information Science, or the equivalent is preferred. An Associate’s degree or equivalent technical training/experience will be considered.
· As a minimum, must have an academic background working with UNIX operating systems.
· Knowledge of LINUX operating system is helpful.
· Experience with UNIX commands and directory structures. Knowledge of UNIX shell scripting, and PERL are helpful.
· Understanding of network components including switches, routers, firewalls, hubs, and other security devices are helpful.
· Will work in a mission critical 24x7 operation, the successful candidate must be willing to work 1st, 2nd, or 3rd shift, holidays and weekends as required.
· Self-motivated with the ability to work independently, as well as in a team environment, with a professional attitude and good communication skills.