Work-At-Home Reservation Agent

 

 

Job Description: Works as a work-at-home (WAH) telephone sales representative accepting reservation requests.  Provides quality customer service and ensures quality reservations while meeting the needs of telephone customers.  Ensures customers are provided effective alternatives when the customer’s first choice is not available.

 

To be considered you must:

• Be trained in NRRS or be able to attend full training session on NRRS
• Have a PC that meets minimum requirements (see below).
• Have a high speed internet connection (Cable or DSL).

 

Job duties include the following, other duties may be assigned:

• Demonstrate the ability to find and enter information in a quick and efficient manner on all parks, areas and services through use of a headset, adequate communication and a browser based reservation system.
• Assist customers with above information in a professional manner.
• Maintain control of phone conversations, moving the customers politely along and providing a professional and pleasant level of customer service.
• Participate in cross training opportunities, as business needs dictate.  Seek immediate help from staff when necessary to ensure customer satisfaction.

 

Performance Standards:

• Maintain a Quality Assurance average of 92% or higher.  Agents are monitored at random to evaluate their customer service and presentation skills, script and policy adherence.
• Strive to meet or exceed productivity goals.
• Adhere to all ReserveAmerica & Ticketmaster policies.

 

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as meet the performance standards.

• Ability to use a personal computer, keyboard, mouse, and a Windows operating system.
• Minimum typing skills of 20-30 wpm.
• Ability to communicate clearly, quickly, concisely and courteously on the telephone with customers.
• Ability to utilize customer relation skills while handling a high volume of telephone calls.
• Experience with camping highly preferred.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 

• PC Requirements:

• Windows XP only.
• 512 of physical memory
• Current up to date Anti-Virus package.
• Processor speed exceeding 2.2 GHz.
• Adobe 7.0 or higher.
• Updated Java.

 

 

Email replies go to: workathomeapps@reserveamerica.com